This policy explains how cancellations and refunds work across Availoo's companies. Because each business sells a different kind of product — bookings, event services, software subscriptions, and manufactured goods — refund conditions differ by company. This page summarises each one; the specific terms shown to you at the time of booking or purchase will always govern that transaction.
Flights, trains, buses, and hotel stays booked through Voyantra are subject to the cancellation and refund rules set by the underlying supplier (airline, railway operator, bus operator, or hotel), in addition to any Voyantra convenience fee, which is non-refundable.
| Booking type | Refund eligibility |
|---|---|
| Flights | As per airline fare rules; some fares are non-refundable |
| Trains & buses | As per operator cancellation window and charges |
| Hotels & stays | As per property's cancellation policy shown at booking |
| Voyantra convenience fee | Non-refundable in all cases |
Cancellation terms for corporate offsites, conferences, and destination events are set out in the individual service agreement signed with Convera Events, since each event involves different venue, vendor, and travel commitments made on the client's behalf. Where third-party deposits (venues, vendors) have already been paid out, those amounts are generally non-refundable once committed.
Staycove is offered on a subscription basis. Unless otherwise stated in your subscription agreement:
Manufacturing orders placed with Circuvolt are governed by the purchase order or contract agreed with the customer. As production runs are typically made to order, cancellations after production has started may only be partially refundable, reflecting costs already incurred for materials and labour. Specific terms are confirmed in writing before an order is confirmed.
To cancel a booking, subscription, or order, contact the relevant company directly using the addresses on our Contact page. Please include your booking reference, order number, or account details so we can process your request quickly.
Where a refund is approved, it is typically processed within 7–14 business days, though timelines can vary depending on your bank, payment method, and the supplier involved. You will receive a confirmation once the refund has been initiated.
For questions about a specific cancellation or refund, write to the relevant company using the addresses on our Contact page, or to hello@availoo.in for general queries.